FAQ’s

When is the museum open?

Due to the recent pandemic, the museum will open July 15th with limited admission and hours.

Current hours:  Wednesday- Saturday  with two sessions a day:  9:30 am – 11:30 am OR 1:30 pm – 3:30 pm. 

Advance ticketing is REQUIRED, available on the website up to a week in advance.

Do I have to wear a mask to visit?  

Yes, at this time masks are required for all guests school age and older in order to enter the museum.  To protect all our guests, it’s required.  

PLEASE read all new COVID museum protocol HERE.  

How much does it cost?

Admission is $9 for everyone ages 2 and up.

If you receive food assistance (SNAP benefits) and present your EBT card, admission is reduced to $2 per person (family of 4).

Yearly memberships are available as well.

Why is there an admission fee?

The museum is a private non-profit entity. Admission is necessary to help keep our doors open and the lights on as well as provide free or discounted educational programming to low income schools and families. We strive to keep the cost as low for our visitors as possible.

Why do adults need tickets?

We are a family-based museum. All of our exhibits are designed for the enjoyment of the child/adult team. We hope that you our visiting adults will play as much as the children.

Does the Museum ever offer FREE admission?

Yes, typically the first Friday of each month is free to all visitors from 5 PM to 7:30 PM.

This opportunity is generously underwritten by Bank of Clarke County.

Can I drop off my child and get them later?

No, the museum does not provide child care. All children under the age of 16 must be accompanied by an adult at all times.

Can my children travel through the museum on their own?

Our museum staff is committed to the safety of your child. Adults and children must maintain line-of-sight contact at all times. Children may not switch floors or run ahead without their adults. Visitors must travel as a family while in the museum.

Does the museum offer parking?

Unfortunately not. There are metered lots and spaces located throughout Old Town Winchester as well as parking garages: Parking Locations Map

Can we bring lunch and picnic at the museum?

The museum does not have dining spaces available to the public. The only exceptions are birthday parties and other special events. If you need to “refuel” a toddler or have other special needs, please see a staff member.

If we go out for lunch, can we come back to the museum?

At the current time, post-pandemic, you cannot come back for a second play session unless you’ve purchased an afternoon ticket.  To control patron numbers and protect our visitors, each ticket is for ONE session, morning OR afternoon.

What if my child becomes thirsty?

Currently the water fountains have been disconnected for your health and safety. Bottled water is available at the front desk.

Why don’t you have a coffee bar at your museum?

Though it would delight many to enjoy coffee while playing in the museum, hot beverages are a safety hazard in a children’s play environment. One wrong move or errant bump and a child could become severely burned. If you come into the museum with a coffee or fountain beverages they must be left at the front desk or disposed of.

What is the museum cleaning schedule?

Due to the pandemic, disinfecting has become a major focus for the museum.  The museum is thoroughly cleaned every morning, surfaces are disinfected throughout the day, the museum closes mid-day for a thorough cleaning and all small exhibit manipulatives are swapped out for a fresh, clean set and the Museum is thoroughly disinfected again at night.

For more information, please see the Re-Opening procedures HERE.